At Visilo, your privacy is important to us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you have regarding your personal information.

By using our website, submitting an inquiry, purchasing a service, or working with Visilo, you agree to the practices described below.

Effective September 8, 2026

1. Information We Collect
When you visit our website, contact us, request a quote, purchase a service, or work with us on a project, we may collect:

• Your name

• Email address

• Phone number

• Business or company name

• Billing address

• Payment and transaction information

• Project details and information you provide to us

• Messages, inquiries, and communications

• Website form submissions

• Device information

• Browser type

• IP address

• Cookies and website usage data

We may also receive information you voluntarily provide during a website design project, such as brand materials, business information, website content, login information, or other materials necessary to complete your project.

2. How We Use Your Information
We may use your information to:

• Respond to inquiries and quote requests

• Communicate with you about your project

• Provide website design and related services

• Process payments

• Manage invoices and project records

• Schedule consultations or meetings

• Provide customer support

• Deliver completed work

• Improve our website and services

• Analyze website traffic and visitor behavior

• Maintain website security

• Prevent fraud or misuse

• Comply with legal or regulatory requirements

• Send promotional or marketing communications if you have chosen to receive them

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us.

3. Payment Information
Visilo does not intentionally store your full credit card or payment account information.

Payments may be processed by trusted third-party payment processors or platforms.

These providers process your payment information according to their own privacy policies and security practices.

Visilo may receive limited transaction information, such as:

• Your name

• Billing information

• Payment status

• Transaction amount

• Transaction date

4. Project Information and Client Materials
During a website design project, you may provide Visilo with information or materials necessary to complete your project.

This may include:

• Website login credentials

• Domain or hosting information

• Business information

• Written content

• Images and photography

• Logos

• Brand guidelines

• Product or service information

• Analytics information

• Other project-related materials

We use this information only as reasonably necessary to provide the requested services, communicate with you, and manage your project.

Clients should avoid sending passwords or sensitive account information through unsecured communication methods whenever possible.

5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:

• Remember website preferences

• Improve website functionality

• Analyze website traffic

• Understand how visitors use our website

• Measure marketing performance

• Improve our services

Cookies may be placed by Visilo or by third-party services used on our website.

Most browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Analytics
We may use third-party analytics tools to understand how visitors interact with our website.

These services may collect information such as:

• Pages visited

• Time spent on the website

• Referral source

• Browser type

• Device type

• General geographic location

• IP address

• Website interactions

This information helps us understand website performance and improve our services.

7. Sharing Your Information
Visilo does not sell your personal information.

We may share limited personal information with trusted third parties when necessary to operate our business or provide services.

These may include:

• Payment processors

• Website hosting providers

• Website platforms

• Email providers

• Scheduling services

• Analytics providers

• Cloud storage providers

• Accounting or invoicing services

• Contractors or service providers assisting with your project

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our rights, customers, website, or business.

8. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.

Visilo is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

9. Data Retention
We may retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain business and project records

• Process transactions

• Respond to future questions

• Comply with legal and tax obligations

• Resolve disputes

• Protect our legal rights

Information that is no longer reasonably necessary may be deleted or anonymized.

10. Data Security
We take reasonable administrative, technical, and organizational precautions to protect personal information.

However, no method of internet transmission, electronic storage, or online communication is completely secure.

While we work to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your data is used

• Opt out of marketing communications

• Request a copy of certain personal information

• Restrict or object to certain uses of your information where applicable

To make a privacy request, please contact us using the information listed below.

We may need to verify your identity before completing certain requests.

12. California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the law and whether it applies to Visilo, these rights may include the ability to request access to, correction of, or deletion of certain personal information.

Visilo does not sell personal information.

You may contact us to submit a privacy-related request.

13. Marketing Communications
If you choose to receive promotional emails or marketing communications from Visilo, you may unsubscribe at any time.

You can unsubscribe by:

• Clicking the unsubscribe link in a marketing email

• Contacting us directly

You may still receive necessary transactional or project-related communications after opting out of marketing messages.

14. Children's Privacy
Visilo's website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy
Visilo may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of our website after changes are posted may constitute acceptance of the updated policy.

16. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Visilo through our contact page.